Welcome to Florist Queensbury, your trusted provider of fresh floral arrangements and online flower delivery in Queensbury and the surrounding areas. By placing an order through our website, you agree to be bound by the following Terms & Conditions. Please read these terms carefully as they outline your rights, responsibilities, and the conditions under which we supply flowers and related products. These Terms & Conditions apply to all customers ordering from or for delivery within Queensbury and nearby localities.
All orders must be placed via our official online platform. Customers are required to provide accurate and complete information, including recipient name, full address (including postcode), contact details, and any special instructions for delivery. After submitting your order, you will receive an on-screen confirmation and a subsequent confirmation message indicating receipt of your order. Please retain this confirmation for reference.
Processing of your order begins once payment is confirmed. For same-day or next-day flower delivery in Queensbury, orders must be placed before the specified cut-off time stated on our website. Orders received after this period will be processed on the next working day. We reserve the right to decline orders at our discretion, in which case any payment already made will be refunded in full.
We strive to ensure all floral arrangements and products listed are available for delivery in Queensbury and to nearby areas. On occasions where certain flowers or products are not in stock, we reserve the right to substitute with items of equal or higher value and similar style and quality, maintaining the integrity and spirit of the selected arrangement. Substitutions will always be made with utmost care to ensure customer satisfaction. If specific requirements cannot be met, we may contact you for further instructions or offer a refund.
All prices listed on our website are in Pounds Sterling (GBP) and inclusive of VAT, unless otherwise stated. Prices are subject to change without notice but will not affect orders for which payment has been accepted. Delivery fees may apply depending on the delivery location within Queensbury and adjacent areas; these will be clearly stated at checkout before payment is finalised.
We accept major credit and debit cards as payment methods. Payment is required in full at the point of order. By submitting payment details, you confirm that you have the authority to use those payment methods. Once your payment has been processed, you will receive confirmation of your order and your allocated delivery date.
Florist Queensbury is dedicated to reliable and timely flower delivery throughout Queensbury and its neighbouring areas. Standard delivery operates on the days and within the hours shown on our website. All reasonable efforts are made to deliver on your preferred date and within agreed time slots; however, time is not guaranteed except when an express service is specifically offered and purchased.
If the recipient is unavailable at the specified address, we may deliver to a neighbour, leave in a safe location (subject to your instructions and our judgement of suitability) or return the flowers to our store for re-delivery or collection. We will make reasonable efforts to notify you in such cases. Additional charges may apply for redelivery. It remains your responsibility to ensure correct delivery information is provided at the time of ordering.
If you wish to cancel or amend your order, you must notify us as soon as possible. Cancellations or changes are accepted up until the order has entered the preparation stage, typically 24 hours before the scheduled delivery date. To request a cancellation or amendment, please contact us with your order details and reason for the request.
Orders cancelled before preparation begins will be eligible for a full refund. If cancellation is requested after preparation has commenced, we reserve the right to withhold up to the full order amount to cover costs incurred. Custom, personalised, or specially sourced orders may not be eligible for changes or cancellation once processing has started.
We take great pride in the quality and freshness of our flowers. Upon receipt, if you believe your order is incorrect, damaged, or fails to meet expected standards, please notify us within 24 hours of delivery. You may be required to supply photographic evidence of any issues for our records and to assist a swift resolution.
Where appropriate, we will offer a replacement, refund, or partial refund depending on the nature of the complaint and flowers’ perishability. Please note, the natural characteristics of flowers and seasonal varieties mean that minor variations in appearance may occur. These do not constitute grounds for refund or replacement.
Florist Queensbury’s liability in connection with any order shall not exceed the total value of the goods purchased and delivery charges paid. We are not liable for delays or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to adverse weather, transport delays, or acts of third parties.
While we take care to ensure all safety and allergy information is provided, it is the responsibility of the customer and recipient to ensure that any floral arrangements or botanicals purchased are suitable for their needs. We do not accept any liability for allergic reactions or damages caused by misuse or mishandling of our flowers after delivery.
Nothing in these terms will limit or exclude our liability for death or personal injury resulting from our negligence, fraud, or any other liability that cannot be limited or excluded by law.
All content on our website, including images, descriptions, and designs, are the intellectual property of Florist Queensbury or its licensors. No part of our website or its content may be reproduced, copied, distributed, or used for commercial purposes without our prior written consent.
Your privacy is important to us. We collect, store, and use your information for the sole purposes of processing your flower delivery order, for communication regarding your order or our services, and for the enhancement of our customer experience. We will never share your personal information with third parties except as necessary to fulfil your order (for example, passing delivery addresses to our courier partners).
These terms and conditions, and any dispute or claim arising out of or in connection with them or the order of goods from Florist Queensbury (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising under these terms.
Florist Queensbury reserves the right to amend or update these Terms & Conditions at any time. Any such changes will take effect upon being posted on our website, and it remains your obligation to review them before each order is placed. Continued use of our service implies acceptance of any updated terms.
If any part of these terms is declared invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision will be modified to the minimum extent necessary to make it valid, legal, and enforceable. The remaining parts of the terms will remain in full force and effect.
These Terms & Conditions, together with our Privacy Policy and other information set out on our website, constitute the entire agreement between you and Florist Queensbury in relation to your use of our services for flower delivery in Queensbury and the surrounding areas.
Our aim is to ensure that every customer of Florist Queensbury enjoys a positive experience. If you have any queries regarding these terms or wish to make a complaint about your online flower delivery in Queensbury, please use the contact details shown on our website. Our customer service team will endeavour to assist you promptly.
These Terms & Conditions are designed specifically for our customers in Queensbury and the surrounding localities. Whether you are ordering flowers for local delivery to a home, business, or special event, your transaction is governed by the policies set out above. We are committed to providing exceptional flower delivery services in Queensbury and look forward to serving you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Queensbury , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Queensbury .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
