At Florist Queensbury, we pride ourselves on delivering only the freshest flowers to our valued customers in the Queensbury area. As a trusted local florist serving both households and businesses, we stand behind our Fresh Flower Guarantee, ensuring that every arrangement reaches you in stunning condition and stays vibrant for days. Your satisfaction is our top priority.
If your flowers have arrived damaged or not in the expected condition, we are here to help. Please inspect your delivery immediately upon arrival. If you notice bruised petals, broken stems, or other signs of mishandling, contact us on the day of delivery. To speed up resolution, please provide a description of the issue and, if possible, a photo of the flowers as they arrived. We treat all damage-on-arrival situations with urgency and care.
Our bouquets and arrangements are carefully prepared to guarantee peak freshness. We pledge that your flowers will remain fresh and beautiful for a minimum of 5 days from the date of delivery when cared for according to our instructions. Should you encounter premature wilting, drooping, or significant freshness loss within this window, please reach out to us. We want every customer in Queensbury to enjoy their flowers for as long as possible, and we will make it right if standards are not met.
Should your order fall short of our quality standards, Florist Queensbury offers you a choice of a full refund or a replacement arrangement. Refunds are processed promptly, typically returning to your original payment method within a few working days. If you opt for a replacement, we will arrange new flowers to be delivered at the next available date, accommodating your schedule as best as we can. Refund or replacement requests should be made within 48 hours of delivery to ensure fair assessment of the situation.
Your feedback is invaluable to us — it is essential in maintaining and improving our service. If you are dissatisfied with any aspect of your experience with Florist Queensbury, we encourage you to let us know. Please share a detailed account of your concern, including your order details and any supporting photographs where relevant. Our dedicated team will review your complaint thoroughly and respond within 2 business days, outlining next steps and resolution options tailored to your case.
Florist Queensbury has built a reputation as a reliable local florist, delivering fresh, stunning flowers throughout Queensbury and nearby areas. Our commitment to customer satisfaction has earned the trust of families and businesses across the community. We handle every order and every concern with care, understanding how important it is for your flowers to arrive as beautiful as you expect.
If you wish to initiate a return, place a complaint, or request a refund or replacement, please use our online contact form or visit us instore. Our friendly team is here to support you at every stage, ensuring your Queensbury flower delivery is a pleasant, memorable experience.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
